• Instant service updates: Councils can send push notifications informing residents about delayed collections, revised schedules, early morning collections, or temporary service changes caused by extreme heat.
• Targeted messaging: Notifications can be sent only to affected streets, collection rounds, or postcodes, ensuring residents receive relevant information without unnecessary alerts.
• Reduced contact centre demand: Proactive communication helps answer residents’ questions before they call, reducing enquiries about missed bins and collection delays.
• Heatwave advice: Councils can publish guidance on reducing bin odours and pest problems, such as:
  
  • Keeping lids closed.
  • Storing bins in shaded areas.
  • Wrapping food waste securely.
  • Presenting bins at revised collection times if crews start earlier.
• Real-time announcements: If crews suspend collections during the hottest part of the day or reschedule routes for staff safety, the app provides an immediate communication channel.
• Service recovery communications: Once normal collections resume, councils can notify residents about catch-up collections and any temporary arrangements.
• Improved resident satisfaction: Timely, transparent communication helps manage expectations and builds trust, even when services are temporarily disrupted.

For councils, MyBins becomes a digital resilience tool during extreme weather, enabling fast, targeted communication while reducing avoidable customer contacts and helping residents stay informed throughout the disruption.