Why Christmas Communication Fails (And How Councils Can Fix It) For most people, December is a magical time filled with family, food, and festivities. But for local council waste management teams and householders alike, it often brings a very different kind of magic: the annual festive bin scheduling headache.If you’ve ever dragged your wheelie bin […]

We’ve all stood by the kitchen bin, holding an empty package, whispering to ourselves: “Can this go in the recycling?” With different councils enforcing different rules across the UK, recycling can feel like a high-stakes guessing game. When in doubt, many of us practice “wishcycling”—tossing something into the recycling bin hoping for the best. Unfortunately,

Fly-tipping is a growing headache for local communities across the UK. From discarded sofas blocking alleyways to piles of construction waste dumped in quiet countryside spots, illegal tipping spoils local spaces, harms wildlife, and costs councils millions to clean up. Most people want to dispose of their large household waste responsibly, but figuring out where

A Simpler, Faster Route for Local Authorities to Adopt MyBins We are delighted to announce that MyBins has been successfully accepted onto the UK Government Commercial Agency’s G-Cloud 15 Framework, providing local authorities with an easier, faster and fully compliant route to procure the MyBins platform. This is an important milestone for MyBins and reinforces

At MyBins, we’re continually enhancing the platform to help local authorities deliver clearer, more engaging communication with residents while reducing the workload for council staff. Our latest update introduces two highly requested features that make collection calendars easier to understand and provide a better way to communicate temporary service changes. Every council has its own

Bank holidays, severe weather, industrial action and seasonal changes can all result in temporary alterations to waste collection schedules. Communicating these changes clearly is essential to minimise missed collections and reduce unnecessary enquiries from residents. Our latest update allows councils to highlight affected periods directly on the collection calendar, ensuring important service information is impossible

Keeping residents informed with accurate waste collection information is essential for delivering an effective waste and recycling service. That’s why we’re excited to announce a major new enhancement to the MyBins platform, due for release in September 2026. The latest update introduces automated collection data integration, giving local authorities new ways to keep their collection

Every missed bin collection creates unnecessary work for local authorities. From handling customer enquiries and arranging return visits to dealing with complaints and reduced resident satisfaction, the cost of bins not being presented on time quickly adds up. While some missed collections are caused by operational issues, a significant proportion occur simply because residents forget

When a service disruption affects collections, most councils post a general update on social media. The problem? Thousands of residents see an update that doesn’t apply to them, while the few who are affected miss it completely. The result? A flood of  phone calls to the council’s customer service team. With the MyBins app, we

For most local authorities, communicating with residents has never been more important—or more challenging. Whether it’s notifying households about revised collection days, severe weather disruptions, contamination campaigns, new recycling initiatives, or seasonal service changes, every message has traditionally carried a cost. Printing and posting leaflets, updating websites, managing social media, or responding to thousands of