A Simpler, Faster Route for Local Authorities to Adopt MyBins We are delighted to announce that MyBins has been successfully accepted onto the UK Government Commercial Agency’s G-Cloud 15 Framework, providing local authorities with an easier, faster and fully compliant route to procure the MyBins platform. This is an important milestone for MyBins and reinforces […]

At MyBins, we’re continually enhancing the platform to help local authorities deliver clearer, more engaging communication with residents while reducing the workload for council staff. Our latest update introduces two highly requested features that make collection calendars easier to understand and provide a better way to communicate temporary service changes. Every council has its own

Bank holidays, severe weather, industrial action and seasonal changes can all result in temporary alterations to waste collection schedules. Communicating these changes clearly is essential to minimise missed collections and reduce unnecessary enquiries from residents. Our latest update allows councils to highlight affected periods directly on the collection calendar, ensuring important service information is impossible

Keeping residents informed with accurate waste collection information is essential for delivering an effective waste and recycling service. That’s why we’re excited to announce a major new enhancement to the MyBins platform, due for release in September 2026. The latest update introduces automated collection data integration, giving local authorities new ways to keep their collection

Every missed bin collection creates unnecessary work for local authorities. From handling customer enquiries and arranging return visits to dealing with complaints and reduced resident satisfaction, the cost of bins not being presented on time quickly adds up. While some missed collections are caused by operational issues, a significant proportion occur simply because residents forget

When a service disruption affects collections, most councils post a general update on social media. The problem? Thousands of residents see an update that doesn’t apply to them, while the few who are affected miss it completely. The result? A flood of  phone calls to the council’s customer service team. With the MyBins app, we

For most local authorities, communicating with residents has never been more important—or more challenging. Whether it’s notifying households about revised collection days, severe weather disruptions, contamination campaigns, new recycling initiatives, or seasonal service changes, every message has traditionally carried a cost. Printing and posting leaflets, updating websites, managing social media, or responding to thousands of

During periods of hot weather, waste collection services are more susceptible to disruption due to heat-related risks for crews, vehicle issues, and changes to working hours. The MyBins app can help councils manage these disruptions by improving communication and reducing pressure on customer service teams. Some key benefits include: Instant service updates: Councils can send

We’re pleased to announce that development has officially begun on a new feature for MyBins that will make it even easier for local authorities to keep residents informed about changes to their waste collection services during holiday periods. Keeping Residents Informed Bank holidays, Christmas, New Year, and other seasonal events often result in temporary changes

We’re pleased to announce that a new case study featuring South Ayrshire Council has been added to our Local Authorities page. The case study highlights how South Ayrshire Council introduced the MyBins app to provide residents with easy access to bin collection information, reminders and service updates through their smartphones. It explores the council’s approach