For most local authorities, communicating with residents has never been more important—or more challenging.

Whether it’s notifying households about revised collection days, severe weather disruptions, contamination campaigns, new recycling initiatives, or seasonal service changes, every message has traditionally carried a cost. Printing and posting leaflets, updating websites, managing social media, or responding to thousands of phone calls all require significant time and budget.

The MyBins app changes that.

One Platform. Unlimited Communication.

One of the most valuable features of MyBins is that councils can send unlimited push notifications to every household using the app throughout the year.

Unlike SMS campaigns or printed mailshots, there is no cost every time you need to communicate. Once residents have downloaded the app, councils have an instant communication channel available whenever it’s needed.

That means you can send alerts for:

• Bank Holiday collection changes
• Weather-related service disruptions
• Missed collection updates
• New recycling campaigns
• Food waste rollouts
• Garden waste subscription reminders
• Christmas and New Year collection schedules
• Changes to accepted recycling materials
• Community environmental campaigns

Because notifications appear directly on residents’ phones, they’re far more likely to be seen than website announcements or social media posts.

Reduce Pressure on Customer Services

Every year, customer service teams deal with thousands of enquiries asking questions such as:

• “Has my bin collection changed?”
• “Why hasn’t my bin been emptied?”
• “When is my next collection?”
• “Can I still put my bin out tomorrow?”

Many of these enquiries can be prevented through proactive communication.

With MyBins, councils can notify affected households before residents need to contact the council, reducing avoidable calls and emails while improving customer satisfaction. The platform also provides collection reminders, service alerts, missed bin reporting and recycling guidance in one place, helping residents find answers quickly.

Better Engagement Throughout the Year

Many council communications only reach residents during major service changes.

MyBins creates an ongoing relationship with households through regular reminders and timely notifications. Rather than relying on residents to visit the council website, important information is delivered directly to their device.

This creates opportunities to promote:

• Recycling education
• Waste reduction campaigns
• Local environmental initiatives
• Service improvements & changes

The result is better-informed residents and stronger engagement with council services.

Excellent Return on Investment

The real value of MyBins isn’t simply that it reminds residents when to put their bins out.

It’s that the app becomes a year-round communications platform that supports multiple council objectives without additional messaging costs.

Instead of paying repeatedly for printed communications or relying solely on channels that many residents may never see, councils gain an always-available digital connection with participating households.

As more residents download the app, the value continues to increase.

More Than a Bin Reminder

MyBins combines personalised collection calendars, configurable reminders, recycling guidance, location-specific alerts and council communications within a single, easy-to-use application. Councils can integrate the platform with existing waste service data while maintaining their own branding and delivering targeted information to residents.

For councils looking to improve resident engagement, reduce unnecessary customer contact and communicate more effectively throughout the year, unlimited push notifications make MyBins an exceptionally cost-effective investment.

The question is no longer whether councils should communicate digitally—it’s whether they’re making the most of every opportunity to do so.