We’re pleased to announce the launch of our new online support and ticketing system for the MyBins app, designed to make it easier than ever for local authority administrators to communicate directly with our team.

This new system provides a clear, structured way to raise queries, report issues, and track progress in real time. Instead of relying on emails or informal channels, administrators can now log support requests in one central place, ensuring nothing is missed and every enquiry is handled efficiently.

For local authorities, this means faster response times, improved transparency, and a more reliable support experience. Each ticket is recorded, prioritised, and updated as it progresses, giving teams full visibility from start to finish.

For us, the system helps streamline communication, improve accountability, and deliver an even higher level of service to our partners. It allows our support team to respond more effectively while building a clearer picture of recurring issues and opportunities for improvement.

We’re excited about what this means for the future of MyBins and our continued partnership with local authorities. This launch marks another step forward in our commitment to providing reliable, responsive, and user-focused digital services.

If you have any questions about the new system or need help getting started, our team is ready to support you.