Every missed bin collection creates unnecessary work for local authorities. From handling customer enquiries and arranging return visits to dealing with complaints and reduced resident satisfaction, the cost of bins not being presented on time quickly adds up.

While some missed collections are caused by operational issues, a significant proportion occur simply because residents forget to put their bins out.

The Hidden Cost of Forgotten Bins

When a householder forgets to present their bin, they often contact the council believing the collection has been missed. This creates additional demand on customer service teams, who must investigate the report before determining that the bin was not presented.

The result is:

• Increased customer service enquiries
• Additional administration time
• Avoidable return collection requests
• Higher operational costs
• Reduced resident satisfaction

Across thousands of households, even a small percentage of forgotten bins can generate a substantial financial burden.

Helping Residents Remember

The MyBins app helps households stay on top of their collection schedules by sending timely push notifications before collection day.

Instead of relying on paper calendars or trying to remember changing collection dates around public holidays, residents receive automatic reminders directly to their smartphone.

Users can choose when they receive reminders, helping ensure bins are presented at the kerb before the collection vehicle arrives.

Fewer Forgotten Bins, Better Service

By improving communication with residents, councils can reduce the number of enquiries relating to bins that were simply not presented for collection.

The benefits include:

• Fewer avoidable customer service calls
• Reduced administration and investigation time
• Lower demand for return collection requests
• Improved operational efficiency

• Greater resident confidence in waste collection services

By encouraging residents to use the MyBins app and receive collection reminders, councils can reduce avoidable contacts, improve operational efficiency and help ensure more bins are presented for collection on the correct day.

Sometimes, one simple reminder is all it takes to save a missed collection—and the costs that come with it.