FAQ - Local Authorities
What is the My Bins app?
My Bins is a digital platform that helps residents easily check and manage their waste and recycling collection schedules through a simple, user-friendly app.
How can My Bins benefit our council?
The app reduces missed collections, lowers customer service queries, and promotes recycling engagement, improving efficiency and public satisfaction.
Can My Bins integrate with our existing waste management systems?
Yes. My Bins can utilise the data from your current databases and scheduling systems in a variety of ways.
Is the app customisable for our council’s branding and services?
Absolutely. The app can be branded with your council logo, and tailored to your specific collection schedules and waste types.
Can residents report missed collections or issues through the app?
Yes. Residents can easily report problems, which are automatically directed to the relevant council department.
What setup or training is required for council staff?
Minimal setup is needed. Our team provides onboarding support, staff training, and ongoing technical assistance.
How often is the app updated or maintained?
The app is regularly updated to ensure reliability, new features, and compliance with the latest data and accessibility standards.
Can the app send notifications or reminders to residents?
Yes. My Bins can send automated push notifications or email reminders for upcoming collections or service changes.
How do we get started or request a demo?
Simply contact the My Bins team to arrange a personalised demo and discuss integration options for your council.
