FAQ - Households
Which areas are covered by the app?
Only households within council areas that have signed up with MyBins are included within the app. If your postcode is not listed please check back later.
How do I set the notifications for my collections?
Within the app, tap the cog icon in the top right.
Choose the number of days before the collection and set a time.
Set the ‘Enable notifications’ slider to On
Click Save
Can I turn off notifications?
Yes. Within the app, tap the cog icon in the top right.
Set the ‘Enable notifications’ slider to OFF
Click Save
I did not receive a notification?
On certain devices if the app is open when notifications are sent they will not be displayed.
Certain devices limit the number of notifications that can be sent without the usr opening the app – open the app on a regular basis to ensure notifications continue to be sent.
Where can I report a problem with my collection service
If you have a problem with your bin collection you can contact your local authority. You can do this from within the app using the contact button in the top right of the screen.
What if the item I’ve searched for on the ‘Which Bin?’ system is not listed?
Try searching for similar types of waste items to find a close match.
If you still cannot find a match then place in the general waste bin.
My calendar is not working
If the calendar is not working firstly check you have an internet connection (wi-fi, 3g or 4g). Close the app completely and restart it.
If it is still not working tap the search icon and add your postcode before choosing an address.
Can I be reminded about changes to collection days e.g. Public Holidays
Where is my nearest recycling centre?
Can I add more than one post code?
Yes, the app can support multiple postcodes.
Each postcode can be set to send up to 2 notifications per collection. To set an additional postcode tap the arrow icon in the top left of the app.
Can I get reminders for various postcodes?
Can I save/download calendars?
How is my information and data stored?
No additional personal information is stored on your device or in the webservice.
Only your collection details are stored within the app.
FAQ - Local Authorities
What is the My Bins app?
My Bins is a digital platform that helps residents easily check and manage their waste and recycling collection schedules through a simple, user-friendly app.
How can My Bins benefit our council?
The app reduces missed collections, lowers customer service queries, and promotes recycling engagement, improving efficiency and public satisfaction.
Can My Bins integrate with our existing waste management systems?
Yes. My Bins can utilise the data from your current databases and scheduling systems in a variety of ways.
Is the app customisable for our council’s branding and services?
Absolutely. The app can be branded with your council logo, and tailored to your specific collection schedules and waste types.
Can residents report missed collections or issues through the app?
Yes. Residents can easily report problems, which are automatically directed to the relevant council department.
What setup or training is required for council staff?
Minimal setup is needed. Our team provides onboarding support, staff training, and ongoing technical assistance.
How often is the app updated or maintained?
The app is regularly updated to ensure reliability, new features, and compliance with the latest data and accessibility standards.
Can the app send notifications or reminders to residents?
Yes. My Bins can send automated push notifications or email reminders for upcoming collections or service changes.
How do we get started or request a demo?
Simply contact the My Bins team to arrange a personalised demo and discuss integration options for your council.